DSL Hell

I am a CenturyLink DSL customer in Seattle, WA. CenturyLink advertises 1 Gig Internet, but in our neighborhood, 10MB is all that is available.  Countless inquiries to customer support and tech support have not identified a soul who knows if or when faster DSL is coming to my neighborhood.

Often, the DSL is so bad that simple tasks such as loading web pages often times out. Speed tests typically show < 1MB of download speed. Here is a typical test from earlier today.

CenturyLink techs have been out to the house numerous times. I’ve tried several different modems. I’ve bypassed my internal wiring altogether. Nothing they have done has made any difference.

I am a work from home (WFH) security consultant. However, on bad days, WFH is more like “wait from home”. Some days it seems like a miracle if my VPN connection stays up for more than an hour.

Here in Seattle, my only choices are CenturyLink for DSL and Comcast. CenturyLink has had two years to get the DSL service working right. Comcast, you’re next. My neighbors all say their Comcast Internet rocks and is really fast. Let’s hope so.