How many times have you heard this: a company doesn’t have the budget to make much-needed improvements to IT systems, but the company will allow people to work long hours fixing outdated or ineffective IT systems.
Remember, you gotta count man-hours as part of the TCO for IT systems. Man hours are not free.
Companies that spend time and effort to identify heroes are missing the boat. Instead of rewarding heroes, companies should be rewarding people who make processes and systems more efficient and effective.
Disclaimer: no I’m not ranting about my employer, whoever that is. I heard comments at a lunchtime event that made this clear to me in a new way.